Frequently Asked Questions

1. What does 'unlimited design services' mean?

• Answer: "Our 'unlimited' design services allow you to submit as many design requests as you need. We manage these requests through a task queue, focusing on one task at a time to ensure each is completed to the highest standard. While you can request as much as you want, tasks are completed sequentially, ensuring quality and consistency."

2. How does the task queue work?

• Answer: "When you submit a design request, it enters our task queue. We prioritize tasks based on complexity and urgency, handling one task at a time. This approach allows us to give each project the focused attention it deserves, ensuring that every deliverable meets your expectations."

3. Can I switch plans later?

• Answer: "Yes, you can upgrade or downgrade your plan at any time. We understand that your needs may change as your business grows, and we’re here to provide the flexibility you need. Simply contact us, and we’ll adjust your plan to better suit your current requirements."

4. What’s included in the Design Ops Master plan?

• Answer: "The Design Ops Master plan offers a comprehensive suite of services, including UI/UX design, design system management, and operational workflow optimization. You’ll have a dedicated design team working on all aspects of your projects, from creating wireframes and prototypes to managing your design systems and ensuring everything runs smoothly."

5. What is the typical turnaround time for tasks?

• Answer: "Turnaround times vary depending on the complexity of the task. Small tasks, such as minor UI updates, typically take 3-5 business days. Larger tasks, like full-page designs or extensive prototypes, may take 5-7 business days. We strive to meet these timelines and will communicate any potential delays."

6. Can I get a refund if I’m not satisfied?

• Answer: "We stand by the quality of our work. If you’re not satisfied within the first 30 days, you can request a refund, which will be considered on a case-by-case basis. Our goal is to ensure you’re happy with our services, and we’re committed to working with you to achieve that."

7. How does the billing process work?

• Answer: "All our plans are billed monthly, with payments processed automatically on the same day each month. If you ever need to cancel, your subscription will remain active until the end of the current billing cycle, and no further charges will be made."

8. Will my designs remain confidential?

• Answer: "Absolutely. We take your privacy and confidentiality very seriously. Any information or designs you share with us are kept secure and used solely for delivering your design services. We comply with all relevant data protection laws and will never share your information without your consent."